Frequently Asked Questions

Q. What is the shipping cost and how fast do you ship orders?
A. We offer free shipping on all orders over $30 (except Hawaii and Alaska). Your order will be shipped within the same day or one business day via USPS First Class, Priority Mail or UPS.

During holidays such as Christmas and Black Friday, shipping may take longer than usual due to a high amount of shipments for the carriers. 

Q. Can I return it if I am not satisfied with the product?
A. We normally accept returns within 30 days of purchase. However, due to the current unprecedented situation and supply limit, we are not accepting returns for any orders. 

Q. What is the expiration of the mask?  
A. The masks expire 36 months after the production date. Each mask comes with its production date printed on the backside of the package. For example, if it's printed as '2020. 04. 04', the production date is April 4th, 2020 and it will expire on April 3rd, 2023.

Q. What is the percentage of alcohol in hand sanitizers? 
A. Gustar Hand Sanitizers, Dr's Hand Clean Gel contain 70% Ethyl alcohol.

The Waterless Hand Cleanser contains 65% alcohol which effectively kills germs, bacteria, and viruses. Centers for Disease Control and Prevention recommend that consumers use alcohol-based hand sanitizers containing at least 60% alcohol.